Meals are delivered every Sunday. All deliveries will generally be delivered from 7:30AM-5PM unless we have given notice of later delivery time. You will receive a pre-arrival email 15-45 minutes before we are at the delivery location.
In order to get Sunday delivery you have to have signed up by the preceding Thursday. This will lock you in for Sunday delivery. If you have subscribed after Thursday your meals will be delivered the following Sunday. Keep in mind the menu changes every week.
If you have placed your order after 10PM on Thursday you will get your meals the Sunday following the immediate Sunday(two Sunday's from now).
If you have placed your order before 10PM on Thursday, you will get your meals delivered Sunday of the same week.
You can pause, change or cancel your subscription before Thursday of the delivery week.
You will receive an email on Sunday 15-45 minutes prior to your delivery. Please keep in mind that our deliveries do not come in refrigerated/insulated bags once out of the delivery vehicle, so you will want to be aware when your delivery is made to be able to get meals into a fridge. Please turn on email notifications to the email you used on your phone to sign up to our service.
After the pre-arrival email, once we arrive, we will knock on the door. If no one answers, we will leave meals at the door unless otherwise instructed by the customer. We understand sometimes apartments are not able to take delivery. If your building does not take delivery for any reason, please let us know, otherwise the meals will be left at the door. We cannot stress this enough.
We are not responsible for meals once left at the door. We have made our attempts to inform you that we are on the way, please be kind enough to work with us as well. By subscribing to our service, you agree to our delivery policy.
All Washington DC, Northern VA & Maryland deliveries are between 7:30AM-5PM unless otherwise emailed.
Once in a while customers will not be home during the posted times for delivery. If you find yourself in this situation, we offer pickup at 1334 N Chambliss St, Alexandria, VA 22312 between the hours of 8AM-11AM.
These are the pickup instructions:
Once you arrive at the pickup location, walk up to the door.
At the door you will see a couple zippered cooler bags.
Unzip the cooler bags and remove only the meals that display your name on the labels, usually it's one brown bag per person. For larger orders there will be two or even three bags.
There will also be large ice packs in the cooler bags; leave these, along with the cooler bags in their place and retrieve your meals. Please rezip the cooler bag.
...and that's it!
If you believe you can follow these simple steps, use code "pickupservice" at checkout and we will make sure to have your order ready for pickup on Sunday between 8AM-11AM.
Yes, our meals are gluten-free. In a rare case that we do use gluten, we will make sure to post it on the menu along with send it out in any emails containing menu information. We will make it known that we are using gluten if that is ever the case.
Once you submit your macros/calories to us, we will reach out to you via email. If you have purchased the plan in time ( before 10PM on Thursday, preferably several hours before 10PM as this is a lengthy process ) we will be able to have meals out to you by Sunday.
We will then send you a draft of the menu with the appropriate meals that the customer has entered earlier in the questionnaire.
Once we send out the draft, this means we have used company time to customize your menu. This means the service has been rendered. Whether you decide to purchase meals or not, this service is now non-refundable at this point.
Upon your approval of the menu we will then send over an invoice to you to finalize payment for the meals.
All these steps must be completed before 10PM on Thursday in order to secure meals in time for Sunday delivery.
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